HICAPS – payment processing for your private health fund claims

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For your convenience About Face Orthodontics
now has HICAPS which allows health insurance claims to be processed instantly on site.

Depending on which Health Insurance Fund you are insured by, you may also be able to claim future orthodontic treatment on site through the HICAPS facility.
Each fund has different policies regarding Orthodontic on site claims; therefore we recommend that you contact your health insurance prior to organising your payment to gain clarification regarding which item numbers can and cannot be claimed on site.
About Face Orthodontics is not affiliated with any Health Insurance funds; the HICAPS system is simply a terminal interface that we enter item codes into and then the fund pays a benefit.
Due to current privacy laws About Face Orthodontics cannot access any information regarding your health fund policy. With this in mind any discrepancies regarding fund rebates provided by the HICAPS machine and information given to you by your fund will need to be discussed directly with your fund.
In the event that a claim is declined, the payment plan amount will need to paid in full at About Face Orthodontics and then claimed separately with your health insurance.
If you decide to take advantage of our Denticare payment plan option Denticare will provide you with an itemised receipt after each monthly payment is processed. This receipt will then need to be claimed directly with your health insurance and cannot be processed through HICAPS.

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